Shipping Information

We ship orders to customers in the UK and many international destinations. The checkout shows the shipping options and charges available for the items and destination in your basket.

Processing and delivery

Delivery time is an estimate, not a guaranteed arrival date. It includes order processing and transit. Availability, the destination, carrier conditions, public holidays, customs checks, and unusually large orders can affect timing.

Tracking and split deliveries

Where tracking is available, we send or display it after despatch. Products may be fulfilled from different locations, so one order can arrive in more than one parcel and on different dates.

International orders

Customers are responsible for checking local import rules. Customs authorities may apply duties, taxes, or handling charges that are outside our control unless checkout explicitly states otherwise.

Delayed or missing parcels

If tracking has not updated for an extended period or the estimated delivery window has passed, contact us with your order number. We will review the available tracking and help determine the next step.